Refund policy

Homora Returns & Refund Policy

Last updated: 14 October 2026

At Homora, we want you to feel confident shopping with us. We carefully select practical and stylish kitchen and home essentials to help make everyday living more organised and enjoyable.

If something isn’t right with your order, we’re here to help. Please read our Returns & Refund Policy below.

1. Your Right to Cancel

If you’re shopping with us online in the UK, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, please contact us within 14 days of receiving your order. After notifying us, you’ll have a further 14 days to send the goods back.

Returned products should be in a suitable condition, with all included parts and accessories. You may handle an item as you reasonably would in a shop to check its nature, characteristics and function. If an item has been handled beyond what is necessary and its value has decreased, a deduction may be permitted where the law allows.

Certain exceptions to the cancellation right may apply under UK law.

2. How to Request a Return

To start a return, please email us at

support@shophomora.com with the following information:

Your order number
The product you wish to return
The reason for your return, if you wish to share it
Photos, if the product is damaged, faulty or incorrect

Our team will explain the next steps and provide the appropriate return instructions and address.

Please contact us before sending any item back. Do not send returns to an address shown on the parcel or directly to a supplier unless we have authorised it.

3. Change-of-Mind Returns

If you change your mind about a purchase, you can use the cancellation process described above.

Unless we state otherwise, you are responsible for the direct cost of returning a change-of-mind item, provided we have informed you of this before your purchase and the law permits it.

Please package the item securely and include its accessories and components. We recommend using a tracked delivery service and keeping your proof of postage, as we cannot guarantee the safety of a parcel while it is in transit.

Your statutory rights remain unaffected by these conditions.

4. Damaged, Faulty or Incorrect Items

We’re sorry if your order arrives damaged, faulty or different from what you ordered. Please contact us at support@shophomora.com as soon as possible and include your order number and clear photos of the issue, where possible.

We will assess the issue and explain the appropriate next steps. Depending on the circumstances and your legal rights, this may include a refund, replacement, repair or another suitable remedy.

You will not be charged return costs that we are legally required to cover. Please do not dispose of or return the item before contacting us, unless we instruct you otherwise.

Nothing in this policy limits your rights under applicable consumer law, including your rights when goods are faulty, not as described or not fit for purpose.

5. Refunds

Once your return has been received, or you have provided valid evidence that you sent it back where applicable, we will assess your refund in accordance with the relevant legal requirements.

Where a refund is due, it will be issued to your original payment method unless you expressly agree otherwise.

For eligible online order cancellations, we will refund the applicable standard delivery charge as required by law. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option we offered.

We will process eligible cancellation refunds within the legally required timeframe, generally no later than 14 days after receiving the returned goods or, where applicable, evidence that you sent them back.

Your bank or payment provider may take additional time to display the refund in your account.

6. Exchanges and Replacements

If you would like a different product, please contact us to discuss the available options.

Where a product is faulty, damaged or incorrect, we will handle the matter in accordance with your legal rights. Any replacement or exchange is subject to product availability and applicable consumer law.

7. Items That Cannot Normally Be Returned

Some products may be exempt from the standard right to cancel where a legal exception applies. Examples can include personalised or custom-made products and certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

These exceptions only apply where the relevant legal conditions are met. They do not remove your rights in respect of faulty, damaged or misdescribed goods.

8. Orders That Have Not Arrived

If your order has not arrived within the delivery timeframe provided at checkout or in your order confirmation, please contact us at support@shophomora.com with your order number.

We will investigate the delivery status and work with the relevant delivery provider to help resolve the issue.

If an order is delayed, lost or undelivered, your rights under applicable consumer law will continue to apply.

9. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will do our best to stop the order where possible. If it has already been dispatched, you may need to follow the return or cancellation process described in this policy.

This section does not limit any statutory cancellation rights you may have.

10. Contact Us

If you have questions about a return, refund or order, please contact:

Homora Customer Support

Email:support@shophomora.com

Legal Business name: Anjali koshy

Trade name: Homora

Business address:41 Lindisfarne Avenue Blackburn BB2 3EG

Returns address: Please contact us for return instructions.

We aim to respond to customer enquiries as promptly as possible.

Thank you for choosing Homora. We appreciate your trust and the opportunity to help make your home more organised, comfortable and beautiful.

Homora