Shipping policy

Homora Shipping Policy


Last updated: 14 October 2026


At Homora, we want to make shopping for your home simple and enjoyable. We carefully select practical kitchen organisers, storage solutions and home essentials to help you create a more organised and beautiful living space.

This Shipping Policy explains how we process, dispatch and deliver your orders.

1. Order Processing Time

Orders are processed after payment has been successfully received.

Estimated UK delivery: 5–8 working days from the date you place your order. This includes 2–3 business days for order processing. Working days exclude weekends and public holidays. Delivery times are estimates, not guarantees

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where available.

2. Delivery Areas

Homora currently delivers within the United Kingdom. Delivery availability may vary by product and destination.

3. Shipping Costs

Shipping charges will be displayed at checkout before you complete your purchase.

Our current shipping options are:

  • Standard shipping: £3.99
  • express shipping:£6.99

 Free-shipping on orders of £50 or more.

We will not add undisclosed shipping charges to your order after checkout, except where you have agreed to an applicable additional charge.

4. Estimated Delivery Times

Our estimated delivery times are:

    Estimated UK delivery is 5–8 working days from the date you place your order. This includes 2–3 business days for order processing. 

    These timeframes are estimates, not guarantees, unless expressly stated otherwise. Delivery may be affected by courier delays, public holidays, customs procedures, supplier availability or other unexpected circumstances.

    We will communicate significant delays where reasonably possible.

    5. Order Tracking

    Where tracking is available, we will send tracking details to the email address provided at checkout once your order has been dispatched.

    Tracking updates may take some time to appear after dispatch.

    If you have not received tracking information within 3 days after dispatch, please contact us at support@shophomora.com with your order number.

    Some delivery services may provide limited tracking information.

    6. Multiple Shipments

    Some orders may be fulfilled by different suppliers or dispatched from different locations. As a result, items purchased together may arrive in separate parcels and on different dates.

    Where applicable, tracking information may be provided separately for each shipment.

    You will not be charged additional shipping fees simply because an order is split into multiple shipments, unless an additional charge was clearly disclosed and agreed at checkout.

    7. Incorrect Delivery Information

    Please check your delivery details carefully before placing your order.

    If you notice an error, contact us as soon as possible at support@shophomora.com . We will do our best to amend the address before the order is dispatched, but changes may not always be possible once fulfilment has begun.

    If a parcel is returned because an address was incomplete or incorrect, we will contact you to discuss the available options. Any additional delivery charges will be handled fairly and in accordance with applicable law.

    8. Delayed, Lost or Missing Orders

    If your order has not arrived within the estimated delivery timeframe, please contact us at support@shophomora.com with your order number.

    We will investigate the issue with the relevant supplier or delivery provider and help you understand the next steps.

    If your order is lost, substantially delayed or not delivered, we will work with you to resolve the matter in accordance with your statutory rights.

    Our use of third-party suppliers and delivery partners does not remove our responsibilities to you as the seller.

    9. Customs Duties and Import duties 

    For UK deliveries, any applicable taxes and charges will be handled in accordance with the arrangements stated at checkout and applicable law.

    Please contact us before ordering if you have questions about charges.

    10. Damaged Parcels or Incorrect Items

    If your order arrives damaged, incomplete or different from the product you purchased, please contact us at support@shophomora.com

    Please include your order number and, where possible, clear opening photographs of the parcel and the item received.

    We will review the issue and explain the appropriate next steps.

    Your statutory rights relating to faulty, damaged, incorrect or misdescribed goods remain unaffected. You will not be required to pay return costs that we are legally required to cover.

    11. Cancellations and Returns

    If you wish to cancel an order or return an item, please refer to our Returns & Refund Policy.

    For eligible online purchases in the UK, statutory cancellation rights generally apply, subject to legal exceptions.

    Please contact us before returning an item so that we can provide the correct instructions.

    12. Contact Us

    If you have questions about shipping, tracking or delivery, please contact Homora Customer Support:

    Trade name: Homora

    Email: support@shophomora.com

    Legal business name: Anjali koshy 

    Business address: 41 Lindisfarne Avenue Blackburn BB2 3EG

    Please include your order number in your message so we can assist you more efficiently.

    Thank you for shopping with Homora. We appreciate your trust and look forward to helping you make your home more organised, comfortable and beautiful.

    HOMORA,

    A More Organised Home Starts Here